The checkout lanes were full, and we were patiently waiting our turn in line. In this particular chain store the checkers take each item out of the grocery cart before scanning them. When it finally came our turn, the checker took out our three cartons of eggs, scanned them, and then courteously opened each carton to see if any of the eggs were broken.
After we paid for our groceries, my husband made it a point to thank the lady for checking to see if the eggs were all intact. We know from experience how frustrating it is to get home and find wet, sticky and leaking cardboard egg cartons.
Just goes to show how one step can go a long way toward promoting customer satisfaction.
